Managed Server Technical Support

This support page for Manged Servers customers, provides you with all the information needed to maximize the most from your server. Activate new features of your service or troubleshoot faults with our team of 24x7 Onsite Support Engineers.

myUltraServe

Our self service control panel provides personalised technical support along with live information on your server. Please submit all non-urgent requests via myUltraServe.

24x7 Emergency Support

For severity one faults (server down), please call our 24x7 emergency contact number
+61 2 9563 4810 for an immediate response.

Managed Server Tasks

• Remote Reboot
• DNS Management
• Reverse DNS Management
• Traffic Reports
• Data Notifications
• Server Monitoring
• Additional IP Addresses
• Remote Hands
• Consulting Services

Managed Server FAQ

• Can I host a secure website on your servers?
• Can I install my own applications on my dedicated server?
• Do you do any server or performance monitoring?
• How soon can my dedicated server be ready?
• What are the details for the Ultra Serve nameservers?
• Will I have complete root/administrator access to my server?
• How is bandwidth measured?